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GrimePur

Cancellation

GrimePur Programme cancellation request

Use this form to request the end of your GrimePur Direct Flow Programme contract or a Care plan.

Request details

Sending opens a ticket in our support system, with the date and time recorded.

How it works

  • The sending date is recorded as the date the request was received.
  • We confirm receipt and contact you within two working days to verify the details and set the effective date.
  • For the Direct Flow Programme we arrange the removal of the system, which belongs to GrimePur.
  • The request does not imply an automatic refund or the cancellation of invoices already issued. Termination is handled under the terms of the contract.

Do you have a Care plan?

Care plans have no lock-in: this same form cancels it at the end of the current month. If you cancel before 12 payments and we've already done the service, the difference up to its one-off price is charged.

Goti

GrimePur assistant · Quick answers

Hi! I'm Goti, GrimePur's little water drop. Tell me what's going on with your water or your system and I'll help you point the request in the right direction. I don't give technical fixes, but I'll help you figure out where the problem might be.

Goti is an automated assistant: it guides you but doesn't replace the technician. Never share passwords or bank details here. →